Report a concern promptly
For an incorrect item, apparent material issue, or damaged package, retain the original package and document the concern with photographs, product identifier and any shipping reference. Contact support promptly so the issue can be reviewed.
Eligibility and assessment
Return eligibility depends on the material, condition, storage requirements, transaction terms and applicable consumer and commercial law. Laboratory samples, temperature-sensitive materials and opened goods may have additional restrictions.
Transit claims
Provide supporting photographs, shipment identifiers and a description of the problem. Carrier investigations may be necessary; do not discard affected packaging before being advised.
Refund method
Any approved refund or replacement must be confirmed in writing, using a lawful and documented method. The site does not currently issue automated refunds or process payments.
The exact reporting window and legal refund terms should be confirmed and published before transactions begin. Do not apply a competitor’s policy automatically.
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