Effective date: October 2026. This page describes current website processing and should receive a Canadian privacy-law review as operations evolve.
Information that may be collected
General inquiries submitted through a Netlify-hosted contact form may include a name, email address, organization, subject and message. Newsletter interest forms may contain an email address and an explicit opt-in. We do not request medical information, payment credentials or government identification through the public contact form.
Why information is used
Information may be used to answer an inquiry, respond to documentation requests, and process explicitly requested email updates if a mailing workflow is enabled. It must not be sold or used for unrelated marketing without an appropriate lawful basis.
Service providers
The site uses Netlify for hosting, contact and order-request submissions and secure server functions. WhatsApp links take visitors to a Meta-operated service subject to its own terms. Supabase provides account authentication and the private administrative database. Resend processes transactional order-status emails sent after administrator review.
Local browser preferences
Cart, saved products, recently viewed materials and the last submitted selection are stored locally in your browser, not as confirmed purchases or a synced account history. These local shortcuts contain product identifiers and quantities, not your shipping address or payment credentials. You can remove them by clearing this website’s browser storage.
Retention, access and questions
Matrix Peptides should maintain and publish a documented retention schedule, deletion and access-request process, and appropriate safeguards. Send a privacy inquiry using the contact page. Applicable Canadian privacy legislation may grant further rights.
Order request and payment information
If you submit a laboratory procurement request, we collect your name, email, optional telephone number, street address, optional unit, city, province or territory, postal code and requested catalog items for manual review and follow-up. The form uses Netlify Forms, our website-hosting service, to receive and store submissions. Do not provide credit-card numbers, banking credentials or sensitive identity documents in form fields.
Interac payments are performed outside this site using your banking app and verified manually by Matrix Peptides. The order summary shows flat $20 CAD shipping, with quantity savings displayed and taxes or separately approved trade arrangements confirmed separately. The website does not access your bank account or automatically verify transfers. For a request to access or delete information, contact us using the website contact page.